Buyer Policy
The Everyday Men is an online e-commerce store offering a curated selection of gift-related products for the men in your life. To ensure a positive shopping experience and protect the interests of our customers, we ask you, as a buyer, to adhere to our buyer policy.
Note: This policy forms part of our Terms of Use. By shopping with The Everyday Men, you agree to this policy and our Terms of Use. You also acknowledge that The Everyday Men reserves the right to suspend or terminate any account that violates our policies.
UNDERSTANDING THE EVERYDAY MEN’S ROLE AS AN E-COMMERCE STORE
The Everyday Men is committed to providing high-quality products and a seamless shopping experience. When you shop with us, you understand and agree that:
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You are purchasing directly from The Everyday Men;
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We are responsible for ensuring that all sales are legally authorized, products are accurately described, packaged, shipped, and insured (where applicable), and that we provide any warranty or after-sales service as outlined in our policies;
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Our processing times, shipping methods, and store policies are clearly communicated and apply to all orders;
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We stand behind the quality of the items we sell and aim to meet the expectations set by our product descriptions and policies.
As a valued customer, you have the right to contact us regarding any concerns about your purchase, provided it is done respectfully and responsibly.
BUYING FROM THE EVERYDAY MEN
When you make a purchase from The Everyday Men, you understand and agree that:
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You have reviewed the product details, shipping information, and store policies prior to completing your purchase;
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You have provided accurate delivery information to ensure successful shipment;
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You will not intentionally disrupt our business (e.g., making a purchase with the sole intent of leaving unjustified negative feedback).
COMMUNICATION RULES & REGULATIONS
We value respectful and productive communication with our customers. Communication with The Everyday Men may not be used for the following:
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Sending or spamming advertisements, promotions, or other unsolicited materials;
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Harassing or abusing our staff or representatives;
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Causing intentional disruption to our business (e.g., contacting us repeatedly with frivolous complaints or malicious intent);
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Contacting us after an explicit request not to, unless it pertains to an ongoing transaction.
The Personal Data Protection Act 2010 (PDPA), enacted by the Malaysian government, protects personal data in commercial transactions. We comply with PDPA standards and safeguard your personal information. As a buyer, you may not misuse any sensitive information shared during transactions (e.g., adding our staff or other customers to unsolicited email or mailing lists without consent).
USING OUR REVIEW SYSTEM
Buyers may leave a review within 30 days of their item’s expected delivery date. We welcome honest feedback to improve our products and services. However, your reviews may not:
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Contain obscene, vulgar, racist, or offensive language;
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Include private or personal information;
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Contain advertising, spam, or promotional content;
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Involve shilling, extortion, or attempts to manipulate feedback through threats, intimidation, bribery, or offers of compensation for positive reviews;
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Undermine the integrity of our review system.
Reviews should reflect your genuine, unbiased experience with our products and services. The Everyday Men reserves the right to remove any review that violates our policies or Terms of Use.
REPORTING A PROBLEM
In the rare event that your purchase does not meet your expectations, we’re here to assist you. You can reach out to us [insert contact link/method] to report issues such as:
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Late Delivery – Your item does not arrive by the estimated delivery date;
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Non-Delivery – Your item is not delivered at all;
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Not-as-Described – The item you receive does not match the description provided on our site.
We are committed to resolving your concerns promptly and fairly in accordance with our store policies.